Privacy policy

Who we are

Koala Tech Ltd (company number 16785616) runs koalatech.co.uk and is the data controller for the personal data collected through it. Koala Tech builds the software that Koala Legal Ltd uses; Koala Legal is a separate company with its own privacy policy.

You can contact us at hello@koalatech.co.uk or by post at Office 4 Sellers Wheel, 151 Arundel Street, Sheffield, S1 2NU.

What we collect and why

The conveyancer waitlist. If you join the waitlist on our home page, we take your email address so we can contact you about the platform. It goes to our team's Slack and into our application logs. We rely on your consent, which you give by joining, and you can withdraw it at any time.

Job applications. If you apply for a role by emailing careers@koalatech.co.uk, we use what you send us to consider your application. We rely on taking steps at your request before a possible contract of employment.

Analytics. Only if you accept analytics cookies, PostHog records how you use the site so we can improve it. We rely on your consent; the cookie consent page lists each cookie and lets you change your choice.

Keeping the site running. Our servers record requests, including your IP address, and when something breaks in your browser or on our servers, an error report is sent to Sentry. We rely on our legitimate interest in keeping the site secure and working.

Who we share it with

We don't sell personal data. These suppliers process it for us, under contracts that require them to protect it:

• Microsoft Azure, which hosts the site and its logs.
• Cloudflare, which carries traffic to the site.
• Slack, where our team receives waitlist sign-ups.
• PostHog, for analytics, in its EU region, only with your consent.
• Sentry, for error reports, in its EU region.
• Google Workspace, which holds our email, including job applications.

Slack and Cloudflare may process data outside the UK. Where they do, the transfer is covered by the UK's approved safeguards, such as the International Data Transfer Addendum.

How long we keep it

We keep a waitlist email address for up to two years, or until you ask us to remove it. We keep job applications for six months after we make a decision, unless you join us. Analytics data and error reports are deleted automatically when the provider's retention period ends.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to move it elsewhere. Email hello@koalatech.co.uk and we'll reply within one month. There's normally no fee.

If you're unhappy with how we've handled your data, tell us first. You can also complain to the Information Commissioner's Office.

Changes to this policy

We'll update this page when what we collect or who we share it with changes.